Shipping policy

Last updated: October 19, 2026

SHIPPING POLICY

PROCESSING TIME
All orders are processed within 1–3 business days (Monday to Friday, excluding holidays) after payment is confirmed. You will receive a confirmation email when your order is placed and another email with tracking information once it ships.

DELIVERY TIME
Once shipped, orders are typically delivered within 9 business days, depending on your location.

Estimated total time from order to delivery: up to 12 business days.

Delivery times are estimates provided by our carriers and are not guaranteed. Delays may occur during peak seasons (such as the holidays), due to customs processing, weather, or other events outside our control.

If we are unable to ship your order within the processing time stated above, we will notify you by email with a revised shipping date and give you the option to cancel your order for a full refund.

SHIPPING COSTS
Standard shipping is free on all orders to the countries we ship to.

WHERE WE SHIP
We ship to the countries available at checkout. If your country is not listed at checkout, we are currently unable to ship to your location.

ORDER TRACKING
Once your order ships, you will receive a tracking number by email. Please allow up to 48 hours for tracking information to update. If your tracking has not updated after 5 business days, contact us at vieri.co2000@gmail.com.

CUSTOMS, DUTIES AND TAXES
Orders shipped internationally may be subject to import duties, taxes, or customs fees charged by your country. These charges are not included in the item price or shipping cost and are the responsibility of the customer, unless otherwise stated at checkout. We are not responsible for delays caused by customs.

INCORRECT ADDRESS
Please make sure your shipping address is complete and correct before placing your order. We are not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error, contact us as soon as possible at vieri.co2000@gmail.com. We can update the address only if the order has not shipped yet.

LOST, STOLEN OR DELAYED PACKAGES
If your order has not arrived within the estimated delivery time, contact us at vieri.co2000@gmail.com and we will investigate with the carrier. If a package is confirmed lost in transit, we will send a replacement or issue a full refund.

If tracking shows your package as delivered but you cannot find it, please check with neighbors and your local post office, then contact us within 7 days of the delivery date so we can open an investigation with the carrier.

YOUR LEGAL RIGHTS
This policy does not limit any rights you may have under the consumer protection laws of your country or state.

CONTACT
For any shipping questions, contact us at vieri.co2000@gmail.com.