Refund policy

Last updated: October 19, 2026

RETURNS
You have 15 days from the date your order is delivered to request a return.

To be eligible for a return, the item must:
- Be unused, unworn, and in the same condition you received it.
- Not have been adjusted, bent, altered, or tampered with in any way.
- Be returned in its original, undamaged packaging, including any pouches, boxes, or inserts it came with.
- Include proof of purchase (your order number).

You may open the packaging to inspect the item, but items that show signs of wear, adjustment, or handling beyond a simple inspection will not be accepted.

HOW TO START A RETURN
Email us at vieri.co2000@gmail.com with your order number and the reason for the return. Please do not send items back without contacting us first. Returns sent without authorization cannot be processed. If your return is approved, we will email you the return address and instructions.

RETURN SHIPPING COSTS
The customer is responsible for all return shipping costs. Shipping costs are non-refundable. We recommend using a trackable shipping service, as we cannot be responsible for returns lost in transit.

The only exception is if the item arrived damaged, defective, or you received the wrong item. In that case, we will cover the cost of making it right (see below).

DAMAGED, DEFECTIVE OR WRONG ITEMS
Please inspect your order when it arrives. If the item is damaged, defective, or not what you ordered, email us at vieri.co2000@gmail.com with your order number and a photo of the item, and we will offer you a replacement or a full refund at no extra cost.

NON-RETURNABLE ITEMS
We cannot accept returns of items that have been worn, adjusted, damaged after delivery, altered, tampered with, or are missing their original packaging, unless the item was defective or incorrect when it arrived.

EXCHANGES
Our rings are adjustable, so size exchanges are usually not needed. If you would like a different item, please return the original following the steps above and place a new order.

CANCELLATIONS
You can cancel your order free of charge before it has been shipped by emailing us at vieri.co2000@gmail.com. Once an order has shipped, it can no longer be cancelled, but it may be returned under this policy.

REFUNDS
Once we receive and inspect your return, we will email you to confirm whether your refund has been approved. Approved refunds are issued to your original payment method within 10 business days. Depending on your bank or card issuer, it may take additional time for the refund to appear on your statement. If you have not received your refund after 15 business days from approval, please contact us.

LOST OR UNDELIVERED ORDERS
If your order has not arrived within the estimated delivery time, please contact us and we will investigate with the carrier. If the package is confirmed lost, we will send a replacement or issue a full refund.

YOUR LEGAL RIGHTS
This policy does not limit or exclude any rights you may have under the consumer protection laws of your country or state. If the law where you live gives you a longer return period or additional rights, those rights will apply.

CONTACT
For any question about returns, refunds, or cancellations, contact us at vieri.co2000@gmail.com.